Merchant Platform Terms

These Merchant Platform Terms govern a business that uses CommuterCart merchant dashboards, delivery tools, checkout widgets, APIs, webhooks, white-label services, Last Mile in a Box, CommuterCart POS, or related business products. They supplement the Terms of Service at /terms, Privacy Policy at /privacy, Data Processing Addendum at /data-processing-addendum, each order form, and transaction confirmations.

A signed order form or negotiated agreement controls where it expressly conflicts with these public Merchant Terms. The transaction confirmation controls delivery-specific price, timing, route, item, cancellation, and service-level terms. These Merchant Terms control otherwise.

The merchant must provide accurate business, tax, payment, location, product, and contact information; authorize only personnel with a legitimate business need; assign appropriate permissions; protect credentials and API keys; and promptly remove access for personnel who no longer require it. The merchant is responsible for activity through its account and systems except to the extent caused by CommuterCart's breach of its obligations.

The merchant remains responsible for its products, inventory, descriptions, prices, taxes, licenses, customer promises, refunds, warranties, substitutions, recalls, packaging, food safety, regulated-item compliance, customer service, and lawful sale. Unless a signed agreement states otherwise, the merchant is the seller and merchant of record and CommuterCart provides technology and delivery coordination rather than the underlying retail product.

The merchant must submit complete and accurate order, customer, item, address, handling, timing, and qualification information; obtain required customer notices and permissions; package items safely; maintain required licenses and insurance; and prevent prohibited or unsupported items from entering the Platform.

CommuterCart may provide dashboards, widgets, APIs, webhooks, analytics, dispatch, tracking, POS functions, and support described in the applicable order form. Integrations may automatically create delivery requests, apply settings, exchange confirmations, and initiate disclosed charges. The merchant must test its implementation, monitor automation, correct duplicates and errors, and maintain compatible systems.

Features, documentation, technical limits, and interfaces may change prospectively for security, law, interoperability, or product improvement. CommuterCart will provide notice of a material change when required by an order form or law. Beta, preview, and evaluation features may be modified or withdrawn and are not subject to a service level unless expressly agreed.

Each party will maintain reasonable safeguards appropriate to the information and systems it controls. The merchant may not bypass limits, probe or disrupt the Platform, introduce malicious code, share credentials, scrape nonpublic information, reverse engineer protected technology, use Driver or customer data for unrelated profiling or solicitation, or permit an unauthorized third party to access the services.

The merchant must promptly report suspected credential compromise, unauthorized access, erroneous automation, security incidents affecting shared data, and unlawful or unsafe use. CommuterCart may suspend affected credentials or integrations while reasonably investigating or containing risk.

The merchant retains its rights in merchant-submitted business records. The merchant grants CommuterCart the rights reasonably necessary to host, process, transmit, secure, support, and provide the contracted services and authorized deliveries. Each party is independently responsible for processing it determines for its own purposes; processor or service-provider processing is governed by /data-processing-addendum.

CommuterCart will not disclose one merchant's identifiable customer list, sales history, or inventory to another merchant or use merchant-identifiable customer data to disintermediate the merchant. CommuterCart may create and use aggregated or de-identified operational insights that are not reasonably capable of identifying a person, household, or individual merchant, subject to the Privacy Policy and any signed agreement.

The merchant will pay implementation, subscription, usage, transaction, delivery, processing, cancellation, return, support, and other charges stated in the applicable order form or confirmation. Unless otherwise stated, invoices are due on the date shown, disputed amounts must be identified promptly with supporting detail, and undisputed late amounts may result in suspension where law permits.

Each party is responsible for taxes assigned to it by law or contract. The merchant authorizes CommuterCart and its processors to charge approved payment methods, correct processing errors, apply credits, and recover valid chargebacks, refunds, or adjustments. A separate merchant sales commission applies only when expressly stated.

Support channels, response targets, maintenance notice, uptime commitments, service credits, implementation milestones, and remedies apply only as stated in a signed order form or service-level schedule. Unless such a commitment is stated, estimates, analytics, dispatch, delivery timing, APIs, webhooks, inventory synchronization, and third-party connectivity are provided without a guaranteed service level.

CommuterCart may perform maintenance and may limit a feature when reasonably necessary for security, safety, legal compliance, fraud prevention, provider restrictions, or protection of the Platform. Any express service credit is the exclusive contractual remedy for the covered service-level failure unless law or the signed agreement states otherwise.

Each party will protect nonpublic business, technical, security, pricing, customer, and product information received from the other and use it only for the relationship, except for information lawfully public, independently developed, rightfully received without restriction, or required to be disclosed by law. Legally compelled disclosure will be limited and preceded by notice when permitted.

CommuterCart and its licensors retain rights in the Platform, software, interfaces, documentation, models, methods, and improvements. The merchant receives a limited, nonexclusive, nontransferable right to use contracted services during the term. Merchant trademarks may be used only to provide the configured service and identify the merchant as a participating business.

Each party will maintain insurance reasonably appropriate to its operations and any coverage required by an order form or law. The warranty disclaimers, liability limits, and indemnification provisions in /terms apply unless a signed merchant agreement expressly replaces them.

The merchant will defend and indemnify CommuterCart from third-party claims arising from the merchant's products, content, unlawful instructions, taxes, licenses, customer promises, privacy violations, unsafe packaging, prohibited items, or breach of these Merchant Terms, except to the extent caused by CommuterCart's negligence, willful misconduct, or breach where liability cannot lawfully be shifted.

The term, renewal, minimum commitment, and cancellation rights are stated in the order form. Either party may terminate for an uncured material breach after any required cure period or immediately for an uncurable breach, insolvency, unlawful activity, or material safety or security risk. CommuterCart may suspend affected services for nonpayment, fraud, credential compromise, prohibited items, legal requirements, or material misuse.

At termination, access ends and accrued payment, confidentiality, data-return or deletion, intellectual-property, claims, dispute, and liability obligations survive as applicable. Termination of business software does not cancel accepted deliveries or earned transaction charges.

The dispute-resolution and governing-law provisions in /terms apply unless a signed merchant agreement states otherwise. Merchant support, claims, disputes, and legal notices may be submitted through /support using the corresponding request type. Privacy rights requests must use /privacy-request, or mailed to CommuterCart, 186 Main Street, Farmington, ME 04938, United States.