Technical integration brief

Total Food Delivery operating system

Technical scope for merchant order intake, menu and item rules, preparation status, carrier orchestration, food-handling controls, live tracking, delivery evidence, payments, and pilot measurement.

Implementation scope

Order readiness

Receive item, preparation, packaging, allergen-note, temperature, pickup-time, and customer delivery fields.

Handling gates

Enforce preparation status, spill prevention, hot and cold separation, vehicle fit, and maximum delivery windows.

Dispatch and tracking

Assign an eligible driver, publish ETA and status events, and preserve pickup and delivery evidence.

Exception records

Document delays, rejected handoffs, damage, failed delivery, refunds, support actions, and settlement outcomes.