Technical integration brief

Downtown Press order and delivery integration

Technical scope for existing-order-system handoff, preparation status, delivery eligibility, driver assignment, tracking, proof of delivery, settlement, and exception handling.

Implementation scope

Order readiness

Receive item, preparation, packaging, allergen-note, temperature, pickup-time, and customer delivery fields.

Handling gates

Enforce preparation status, spill prevention, hot and cold separation, vehicle fit, and maximum delivery windows.

Dispatch and tracking

Assign an eligible driver, publish ETA and status events, and preserve pickup and delivery evidence.

Exception records

Document delays, rejected handoffs, damage, failed delivery, refunds, support actions, and settlement outcomes.